These general terms and conditions of sale govern the relationship between Savonnerie Artisanale Martin de Candre and any person using the website: www.savonnerie-https://martin-de-candre.com/gb/

Placing an order implies full acceptance of these general terms and conditions of sale, as well as the prices and descriptions of the products offered.

The products presented on the site are subject to change by us or our packaging suppliers. Photos of items shown are not contractual. The products offered for sale on the site are in principle available from the Savonnerie Artisanale Martin de Candre. The offer is valid while stocks last.

The order will only be registered once payment has been received and cleared in full. Orders received via the website will only be honoured while stocks last. In the event of temporary or permanent unavailability of a product, the Savonnerie Artisanale Martin de Candre undertakes to inform the customer and reserves the right to cancel the order or an item.

In the context of distance selling, in accordance with Article L.221-23 of the French Consumer Code, customers have a period of 14 working days from the date of receipt of their order to return any item that does not suit them, in its original packaging and in good condition, suitable for re-marketing, and request an exchange or refund without penalty, with the exception of the cost of returning the item.
To do this, you can use the contact form on our website

MODEL WITHDRAWAL FORM
Please complete and return this form only if you wish to withdraw from the contract)

For the attention of

SAVONNERIE MARTIN DE CANDRE
Société PROMARCAN
Domaine de Mestré
49590 FONTEVRAUD L'ABBAYE

telephone : 02 41 51 75 87 / email: contact@martin-de-candre.com

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the goods (*) below:

- Order number:
- Ordered on:
- Received on:
- Name of consumer(s):
- Address of consumer(s):

If your request concerns only part of your order, please specify the product(s) you wish to cancel and their quantity:
- Product No. 1:
- Product No. 2:
- Etc ..

Date :

Signature :

(*) Delete as appropriate

If you withdraw from this contract, we will refund all payments received from you, including the cost of delivery (excluding any additional costs incurred as a result of you choosing a delivery method other than the cheaper standard delivery method offered by us) without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same method of payment that you used for the original transaction, unless you expressly agree to a different method; in any event, the method of refund chosen will not incur any costs for you. We may defer a refund until we have received the goods or you have provided proof of dispatch of the goods, whichever is the earlier.

You must return the goods to the address shown on the header of your PROMARCAN invoice without undue delay and, in any event, no later than fourteen days after you have informed us of your decision to withdraw from this contract. This period is deemed to have been respected if you return the goods before the fourteen-day period has expired.

You must bear the direct cost of returning the goods.

The Customer shall only be liable for the depreciation of the goods resulting from handling other than that necessary to establish the nature, characteristics and proper functioning of the goods.

Full details on our Delivery page

Following Brexit and the new customs regulations in force, we would like to inform you that an important change has taken place regarding your orders on our site.

📢 From now on, the minimum amount for all orders shipped to the UK is set at £135.

Why this change?

Since Brexit, there are new laws governing trade between the EU and the UK. For online purchases, Value Added Tax (VAT) is now charged directly at the point of sale for all orders under £135. As a result, to simplify the purchasing process and avoid additional costs or unforeseen delays at customs for you, we have adjusted our minimum order threshold.

What can I do?

We encourage you to combine your purchases to reach the minimum order of £135 so that you can continue to enjoy your favourite products without hassle.

We apologise for the inconvenience and thank you for your understanding and continued loyalty.

See you soon on our site!

Payment can be made by cheque made payable to Promarcan or by credit card via the Banque Populaire secure payment system. Items ordered will only be dispatched once your payment has been received.

Your payments are secure on our online sales site.

Martin de Candre the BPA bank applies the 3D SECURE system.

This 3D SECURE system is mandatory in order to ensure the security of your transactions.

It requires you to be aware of the code linked to your bank card that your bank applies.

For detailed information bank by bank, please click on the following Wikipedia link:

3D SECURE WIKIPEDIA

If the products ordered are out of stock, la Savonnerie Martin de Candre may, with the Customer's agreement, offer to replace them with an equivalent product.

Prices are given in euros, inclusive of all taxes. They include the VAT applicable on the day of the order. Prices may be modified in the event of a change in the VAT rate, in the event of an error, or by decision of the soap factory.

In the event of difficulties in applying these general terms and conditions of sale, we invite you to seek an amicable solution by first contacting our Customer Service department. In accordance with the provisions of articles L 611-1 and R 612-1 et seq. of the French Consumer Code concerning the amicable settlement of disputes, if you have sent a written complaint to the professional and you have not received satisfaction or a response within two months, you may submit your complaint free of charge to the Consumer Ombudsman.

Your complaint must be referred to the mediator within one year of the initial complaint. You can contact the MCP MEDIATION mediator directly online at www.mcpmediation.org or by post at MÉDIATION DE LA CONSOMMATION & PATRIMOINE - 12 Square Desnouettes - 75015 PARIS.

All products for sale on the Site are covered by the legal guarantee of conformity (as defined in articles L217-4 et seq. of the French Consumer Code) and the guarantee against hidden defects (as defined in articles 1641 et seq. of the French Civil Code), allowing the buyer to return defective or non-compliant products free of charge.

The French Consumer Code stipulates the following in terms of the legal guarantee of conformity:

Article L217-4: "The seller shall deliver goods in conformity with the contract and shall be liable for any defects in conformity existing at the time of delivery. He shall also be liable for any lack of conformity resulting from the packaging, the assembly instructions or the installation when the latter was his responsibility under the contract or was carried out under his responsibility"

Article L217-5: "The goods conform to the contract: 1° If they are fit for the use normally expected of similar goods and, where applicable : - if it corresponds to the description given by the seller and has the qualities that the seller has presented to the buyer in the form of a sample or model; - if it has the qualities that a buyer may legitimately expect given the public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling; 2° Or if it has the characteristics defined by mutual agreement between the parties or is fit for any special purpose sought by the buyer, brought to the seller's attention and accepted by the latter."

Article L217-12: "Any action resulting from a lack of conformity shall be barred after two years from the date of delivery of the goods

The French Civil Code provides the following in terms of the guarantee against hidden defects:

Article 1641 of the French Civil Code: "The seller is liable for any hidden defects in the item sold that render it unfit for the purpose for which it was intended, or that reduce that purpose to such an extent that the buyer would not have purchased it, or would only have paid a lower price for it, had he been aware of them"

Article 1648 of the Civil Code: "The action resulting from redhibitory defects must be brought by the purchaser within two years of the discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, on pain of foreclosure, within one year of the date on which the seller may be relieved of the defects or apparent lack of conformity."

Products modified, repaired, integrated or added by the Buyer are excluded from the guarantee. The guarantee will not apply to visible defects. The guarantee will not cover products damaged during transport or as a result of misuse.